Mercari incident

Some support requests temporarily unavailable

Resolved after 8 days 22 hours, affecting Customer Service, on September 20, 2026.

investigating Sep 20, 2026, 07:18 PM UTC

Some support requests may not go through right now. We're working on restoring full access and will post an update here once it's available.

Started
Sep 20, 2026, 07:18 PM UTC
Resolved
Sep 29, 2026, 05:20 PM UTC
Duration
8d 22h
Detected by Pingoru
Sep 20, 2026, 07:18 PM UTC

Affected components

Customer Service

Update timeline

  1. investigating Sep 20, 2026, 07:18 PM UTC

    Some support requests may not go through right now. We're working on restoring full access and will post an update here once it's available.

  2. resolved Sep 29, 2026, 05:20 PM UTC

    This incident has been resolved.

Your product runs on more than Mercari

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →