Mercari incident
Some Instant Pay payouts may be delayed or show an incorrect status
Resolved after 8 hours 1 minute, affecting Payouts, on October 23, 2026.
Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout with our payment provider and will update every affected account. We will post another update here once we have confirmed the results. If you have questions about a specific payout, please contact our Help Center. We apologize for the inconvenience.
Affected components
Update timeline
- monitoring Oct 23, 2026, 08:52 PM UTC
Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout with our payment provider and will update every affected account. We will post another update here once we have confirmed the results. If you have questions about a specific payout, please contact our Help Center. We apologize for the inconvenience.
- resolved Oct 24, 2026, 04:53 AM UTC
This incident has been resolved.
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