IntelePeer Outage History

Started Oct 14, 2026, 01:13 PM UTC· resolved Oct 14, 2026, 05:05 PM UTC

1. investigating Oct 14, 2026, 01:13 PM UTC

   Intelepeer is investigating issues logging into its customer portal. We are aware of the issue and are investigating.

2. monitoring Oct 14, 2026, 01:49 PM UTC

   Intelepeer has mitigated the issue and is monitoring.

3. resolved Oct 14, 2026, 05:05 PM UTC

   This issue has been resolved.

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Started Oct 08, 2026, 03:26 PM UTC· resolved Oct 09, 2026, 12:37 AM UTC

1. investigating Oct 08, 2026, 03:26 PM UTC

   We are investigating an issue affecting some AI agents using an earlier version of the Azure-hosted GPT-4o model. Agents using newer versions are not currently known to be affected. We are working with Microsoft to resolve the issue and adjust routing to restore normal operation. We will provide updates as more information becomes available.

2. monitoring Oct 08, 2026, 07:13 PM UTC

   Service has been restored for the affected Azure-hosted GPT-4o model AI agents. We are monitoring performance and continue to work with Microsoft. We will provide further updates as more information becomes available.

3. resolved Oct 09, 2026, 12:37 AM UTC

   Microsoft has corrected the issue affecting the impacted Azure-hosted LLM, and normal operation has been restored for the affected AI agents. This incident is now resolved.

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Started Aug 04, 2026, 10:00 PM UTC· resolved Aug 04, 2026, 10:00 PM UTC

1. resolved Aug 05, 2026, 01:16 PM UTC

   Some customers may have experienced latency with inbound call transactions. Calls still completed but in some instances call delay could have exceeded 6secs.

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Started May 08, 2026, 08:38 PM UTC· resolved May 08, 2026, 09:22 PM UTC

1. investigating May 08, 2026, 08:38 PM UTC

   We are currently investigating intermittent stability issues impacting call routing. Customers may experience delayed or inconsistent call completion behavior during this time. Our engineering teams are actively working on service behaviors. We will continue to provide updates as more information becomes available.

2. resolved May 08, 2026, 09:22 PM UTC

   A fix has been implemented and we are currently monitoring.

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Started Apr 28, 2026, 01:23 AM UTC· resolved Apr 28, 2026, 03:26 AM UTC

1. investigating Apr 28, 2026, 01:23 AM UTC

   We recently experienced a brief interruption affecting CPaaS deployments for new Smartflows, which may have caused intermittent call failures for a small number of customers. Service has been fully restored and our team is actively monitoring to ensure continued stability.

2. monitoring Apr 28, 2026, 01:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 28, 2026, 03:26 AM UTC

   This incident has been resolved.

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Started Apr 17, 2026, 08:38 PM UTC· resolved Apr 17, 2026, 09:25 PM UTC

1. investigating Apr 17, 2026, 08:38 PM UTC

   We are currently investigating this issue.

2. investigating Apr 17, 2026, 08:39 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 17, 2026, 09:18 PM UTC

   Smart Communicator fix is in place and operational.

4. investigating Apr 17, 2026, 09:23 PM UTC

   We are continuing to investigate this issue.

5. resolved Apr 17, 2026, 09:25 PM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 03:29 PM UTC· resolved Mar 27, 2026, 08:47 PM UTC

1. investigating Mar 27, 2026, 03:29 PM UTC

   We are currently investigating an intermittent header issue impacting a subset of calls. The issue is not widespread, and teams are actively working to identify the root cause and implement a resolution. Updates will be provided as more information becomes available.

2. investigating Mar 27, 2026, 03:29 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 27, 2026, 08:47 PM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 12:19 PM UTC· resolved Mar 27, 2026, 12:55 PM UTC

1. investigating Mar 27, 2026, 12:19 PM UTC

   Customers may encounter intermittent call processing issues with calls traversing our Chicago Switch. We are currently investigating the issue.

2. investigating Mar 27, 2026, 12:24 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 27, 2026, 12:39 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Mar 27, 2026, 12:40 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Mar 27, 2026, 12:41 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Mar 27, 2026, 12:55 PM UTC

   This incident has been resolved.

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Started Dec 18, 2025, 12:28 AM UTC· resolved Dec 18, 2025, 09:08 PM UTC

1. investigating Dec 18, 2025, 12:28 AM UTC

   We are currently investigating this issue.

2. identified Dec 18, 2025, 04:27 PM UTC

   Intelepeer is working on flow sync errors for newly deployed flows or changes to flows. Any current Smartflow that is deployed is working without issue but you could experience issues with updates or new flow deployments. We are working to mitigate this issue.

3. resolved Dec 18, 2025, 09:08 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:33 PM UTC· resolved Nov 18, 2025, 04:55 PM UTC

1. investigating Nov 18, 2025, 12:33 PM UTC

   Currently Intelepeer is experiencing impacts to its API and SMS, portal services due to a global network issue with Cloudflare networks. Intelepeer is working to stabilize services.

2. identified Nov 18, 2025, 02:43 PM UTC

   Intelepeer has bypassed Cloud Flare and services are resuming. All customers should start to see the restoration of services. Thank you for your patience. Intelepeer will continue to monitor.

3. identified Nov 18, 2025, 03:18 PM UTC

   Cloudflare DNS is having a global outage and IntelePeer has rerouted all DNS services to our back up solution and all IntelePeer services are working and if any customers are having issues, they should open a ticket at [email protected]

4. resolved Nov 18, 2025, 04:55 PM UTC

   This issue has been resolved and services are normalized. Should you experience any further issues or need assistance please contact Intelepeer Support at [email protected] or 866-780-8639.

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Started Nov 06, 2025, 04:40 PM UTC· resolved Nov 06, 2025, 09:19 PM UTC

1. investigating Nov 06, 2025, 04:40 PM UTC

   We’re currently experiencing a vendor-related issue affecting SMS delivery. Our team is actively working with the vendor to resolve the delay, and they are in the process of resetting their connections.

2. identified Nov 06, 2025, 04:40 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Nov 06, 2025, 09:19 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 04:10 PM UTC· resolved Oct 20, 2025, 11:34 PM UTC

1. investigating Oct 20, 2025, 04:10 PM UTC

   We are currently investigating. Intermittent failures could be experienced but not expected.

2. identified Oct 20, 2025, 09:46 PM UTC

   The issue has been identified and a fix is being implemented by AWS.

3. resolved Oct 20, 2025, 11:34 PM UTC

   This incident has been resolved.

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Started Oct 15, 2025, 04:31 PM UTC· resolved Oct 16, 2025, 01:01 AM UTC

1. investigating Oct 15, 2025, 04:31 PM UTC

   IntelePeer Smartflows users may have an issue with creating, altering and deploying new or copied Smartflows. The new flow version may not be correctly registered and deployed and IntelePeer recommends that the user re-attempt to deploy again and it should take affect within 3 minutes. IntelePeer engineering teams are currently working the issue but please open a ticket at [email protected] with flow ID if the issues persists.

2. resolved Oct 16, 2025, 01:01 AM UTC

   IntelePeer Smartflows users will no longer have an issue with creating, altering and deploying new or copied Smartflows. Please reach out to support if you have any further questions.

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Started Oct 03, 2025, 10:53 PM UTC· resolved Oct 03, 2025, 10:53 PM UTC

1. investigating Oct 03, 2025, 10:53 PM UTC

   Impact to CPaaS services intermittent

2. resolved Oct 03, 2025, 10:53 PM UTC

   This incident has been resolved.

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Started Sep 09, 2025, 03:12 AM UTC· resolved Sep 09, 2025, 07:24 AM UTC

1. investigating Sep 09, 2025, 03:12 AM UTC

   We are currently investigating issues related to AWS services which could be impacting Intelepeer CpaaS services. We will continue to provide updates as they become available.

2. investigating Sep 09, 2025, 04:07 AM UTC

   We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.

3. investigating Sep 09, 2025, 05:46 AM UTC

   We are continuing to work with AWS to resolve the current issue some customers are experiencing. We will continue to provide updates as they become available.

4. identified Sep 09, 2025, 06:41 AM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Sep 09, 2025, 06:47 AM UTC

   A fix has been implemented by vendor AWS and we are monitoring the results.

6. resolved Sep 09, 2025, 07:24 AM UTC

   This incident has been resolved by AWS.

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Started Jun 12, 2025, 06:20 PM UTC· resolved Jun 12, 2025, 10:12 PM UTC

1. investigating Jun 12, 2025, 06:20 PM UTC

   Currently some customers could be experiencing an impact to accessing their Insights Analytics data. Intelepeer is investigating to determine the issue and resolve.

2. investigating Jun 12, 2025, 06:43 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 12, 2025, 07:01 PM UTC

   Intelepeer has identified an Internet wide impact via Google data streams more information will be provided as it becomes available.

4. identified Jun 12, 2025, 07:32 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 12, 2025, 09:05 PM UTC

   Google has started to restore their data streams and we are monitoring the results.

6. monitoring Jun 12, 2025, 09:05 PM UTC

   Google has started to restore their data streams and we are monitoring the results.

7. resolved Jun 12, 2025, 10:12 PM UTC

   This incident has been resolved.

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Started Jun 03, 2025, 05:14 PM UTC· resolved Jun 03, 2025, 05:45 PM UTC

1. investigating Jun 03, 2025, 05:14 PM UTC

   We are currently investigating this issue.

2. investigating Jun 03, 2025, 05:14 PM UTC

   We are experiencing degradation with our AI Hub and this is being currently investigated.

3. identified Jun 03, 2025, 05:21 PM UTC

   AI Hub code fix has been deployed to manage JSON structure.

4. monitoring Jun 03, 2025, 05:33 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 03, 2025, 05:45 PM UTC

   This incident has been resolved.

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Started Apr 16, 2025, 10:19 PM UTC· resolved Apr 16, 2025, 11:00 PM UTC

1. investigating Apr 16, 2025, 10:19 PM UTC

   We are experiencing an issue with Insights and it is currently being researched.

2. investigating Apr 16, 2025, 10:21 PM UTC

   Impairment related to initial log in / access to Insights.

3. monitoring Apr 16, 2025, 10:43 PM UTC

   A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.

4. resolved Apr 16, 2025, 11:00 PM UTC

   This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.

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Started Mar 07, 2025, 08:18 PM UTC· resolved Mar 08, 2025, 02:04 AM UTC

1. investigating Mar 07, 2025, 08:18 PM UTC

   Customers currently using 'percent routing' elements within their Smartflow could experience impacts to service. The issue has been identified and we are investigating the behavior.

2. investigating Mar 07, 2025, 08:47 PM UTC

   Customers currently using 'percent routing' elements within their Smartflow could continue to experience impacts to service. The issue has been identified and we are investigating the behavior for possible correction.

3. identified Mar 07, 2025, 10:00 PM UTC

   The issue has been identified and Intelepeer is working to mitigate the issue. If you continue to experience issues you may call into our NOC support team at 866-780-8639.

4. identified Mar 07, 2025, 11:49 PM UTC

   Customers utilizing 'percent routing' elements within their Smartflow may experience service impacts. The issue has been identified, and IntelePeer is actively implementing corrective actions to resolve it.

5. monitoring Mar 08, 2025, 01:14 AM UTC

   A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.

6. resolved Mar 08, 2025, 02:04 AM UTC

   This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.

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Started Jan 07, 2025, 09:10 PM UTC· resolved Jan 08, 2025, 12:15 AM UTC

1. investigating Jan 07, 2025, 09:10 PM UTC

   We are currently investigating this issue.

2. investigating Jan 07, 2025, 09:17 PM UTC

   We are continuing to investigate this issue.

3. investigating Jan 07, 2025, 09:18 PM UTC

   We are continuing to investigate this issue.

4. investigating Jan 07, 2025, 09:35 PM UTC

   It appears the issue is mitigated and we are continuing to monitor.

5. monitoring Jan 07, 2025, 09:36 PM UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring Jan 07, 2025, 09:42 PM UTC

   We are continuing to monitor for any further issues.

7. resolved Jan 08, 2025, 12:15 AM UTC

   This incident has been resolved.

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Started Dec 03, 2024, 03:35 PM UTC· resolved Dec 03, 2024, 05:53 PM UTC

1. investigating Dec 03, 2024, 03:35 PM UTC

   We are currently investigating an issue with Inbound PSTN calls failing to reach the Intelepeer network from Lumen's Toll Free network. We are working to obtain status and pushing for resolution.

2. identified Dec 03, 2024, 03:46 PM UTC

   Intelepeer is currently seeing traffic coming from Lumen Toll Free. We continue to escalate as we have not received an all clear message from the upstream provider.

3. monitoring Dec 03, 2024, 04:07 PM UTC

   Lumen has implemented a correction and we are currently monitoring Toll Free traffic ingressing the Intelepeer network.

4. resolved Dec 03, 2024, 05:53 PM UTC

   Intelepeer believes this issue is resolved. We are seeking a root cause analysis from the vendor and will provide an RCA as quickly as we can. Some RCA's can take multiple business days from Lumen but Intelepeer will escalate for a faster release of an RCA.

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