Resolved after 9 hours 10 minutes, affecting Smartflows Automation and AI Agents, on October 8, 2026.
Microsoft has corrected the issue affecting the impacted Azure-hosted LLM, and normal operation has been restored for the affected AI agents. This incident is now resolved.
Affected components
Update timeline
- investigating Oct 08, 2026, 03:26 PM UTC
We are investigating an issue affecting some AI agents using an earlier version of the Azure-hosted GPT-4o model. Agents using newer versions are not currently known to be affected. We are working with Microsoft to resolve the issue and adjust routing to restore normal operation. We will provide updates as more information becomes available.
- monitoring Oct 08, 2026, 07:13 PM UTC
Service has been restored for the affected Azure-hosted GPT-4o model AI agents. We are monitoring performance and continue to work with Microsoft. We will provide further updates as more information becomes available.
- resolved Oct 09, 2026, 12:37 AM UTC
Microsoft has corrected the issue affecting the impacted Azure-hosted LLM, and normal operation has been restored for the affected AI agents. This incident is now resolved.
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