Resolved after 2 hours 18 minutes, affecting Lumen Toll Free, on December 3, 2024.
Intelepeer believes this issue is resolved. We are seeking a root cause analysis from the vendor and will provide an RCA as quickly as we can. Some RCA's can take multiple business days from Lumen but Intelepeer will escalate for a faster release of an RCA.
Affected components
Update timeline
- investigating Dec 03, 2024, 03:35 PM UTC
We are currently investigating an issue with Inbound PSTN calls failing to reach the Intelepeer network from Lumen's Toll Free network. We are working to obtain status and pushing for resolution.
- identified Dec 03, 2024, 03:46 PM UTC
Intelepeer is currently seeing traffic coming from Lumen Toll Free. We continue to escalate as we have not received an all clear message from the upstream provider.
- monitoring Dec 03, 2024, 04:07 PM UTC
Lumen has implemented a correction and we are currently monitoring Toll Free traffic ingressing the Intelepeer network.
- resolved Dec 03, 2024, 05:53 PM UTC
Intelepeer believes this issue is resolved. We are seeking a root cause analysis from the vendor and will provide an RCA as quickly as we can. Some RCA's can take multiple business days from Lumen but Intelepeer will escalate for a faster release of an RCA.
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