Resolved after 5 hours 46 minutes, affecting Smartflows Automation, on March 7, 2025.
This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.
Affected components
Update timeline
- investigating Mar 07, 2025, 08:18 PM UTC
Customers currently using 'percent routing' elements within their Smartflow could experience impacts to service. The issue has been identified and we are investigating the behavior.
- investigating Mar 07, 2025, 08:47 PM UTC
Customers currently using 'percent routing' elements within their Smartflow could continue to experience impacts to service. The issue has been identified and we are investigating the behavior for possible correction.
- identified Mar 07, 2025, 10:00 PM UTC
The issue has been identified and Intelepeer is working to mitigate the issue. If you continue to experience issues you may call into our NOC support team at 866-780-8639.
- identified Mar 07, 2025, 11:49 PM UTC
Customers utilizing 'percent routing' elements within their Smartflow may experience service impacts. The issue has been identified, and IntelePeer is actively implementing corrective actions to resolve it.
- monitoring Mar 08, 2025, 01:14 AM UTC
A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.
- resolved Mar 08, 2025, 02:04 AM UTC
This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.
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