IDNow incident

[NG] Service Disruption

Resolved after 1 hour 40 minutes, affecting Check'nSign.io and IDCheck.io and 1 more, on October 22, 2025.

monitoring Oct 22, 2025, 02:47 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 22, 2025, 02:00 PM UTC
Resolved
Oct 22, 2025, 03:40 PM UTC
Duration
1h 40m
Detected by Pingoru
Oct 22, 2025, 02:00 PM UTC

Affected components

Check'nSign.ioIDCheck.ioIDCheck.io PVIDYRIS

Update timeline

  1. investigating Oct 22, 2025, 02:00 PM UTC

    We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

  2. identified Oct 22, 2025, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2025, 03:40 PM UTC

    This incident has been resolved.

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