Resolved after 1 hour 57 minutes, affecting VideoIdent and eID and 1 more, on October 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign WalletDocument-based IDV
Update timeline
- investigating Oct 09, 2026, 08:58 AM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- monitoring Oct 09, 2026, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2026, 10:55 AM UTC
This incident has been resolved.
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