Resolved after 1 hour 58 minutes, affecting VideoIdent and eID and 1 more, on October 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign WalletDocument-based IDV
Update timeline
- investigating Oct 08, 2026, 10:59 AM UTC
We are currently experiencing a degradation in performance and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
- monitoring Oct 08, 2026, 11:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 12:57 PM UTC
This incident has been resolved.
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