Resolved after 1 day 2 hours, affecting VideoIdent and eSign, on July 2, 2026.
We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.
Affected components
Update timeline
- monitoring Jul 02, 2026, 10:06 AM UTC
We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.
- resolved Jul 03, 2026, 12:12 PM UTC
This incident has been resolved.
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