IDNow incident

QTSP degraded performance [ TEST systems ]

Minor Vendor's status page →

Resolved after 1 day, affecting AutoIdent QES and eSign and 1 more, on October 26, 2026.

investigating Oct 26, 2026, 02:18 PM UTC

We are currently experiencing a performance degradation on our TEST system and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

Started
Oct 26, 2026, 02:18 PM UTC
Resolved
Oct 27, 2026, 02:31 PM UTC
Duration
1d
Detected by Pingoru
Oct 26, 2026, 02:18 PM UTC

Affected components

AutoIdent QESeSignInstantSigneSign Wallet

Update timeline

  1. investigating Oct 26, 2026, 02:18 PM UTC

    We are currently experiencing a performance degradation on our TEST system and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

  2. resolved Oct 27, 2026, 02:31 PM UTC

    This incident has been resolved.

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