Resolved after 16 hours 24 minutes, affecting VideoIdent and eID and 1 more, on May 28, 2025.
A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESeSignInstantSign
Update timeline
- investigating May 28, 2025, 02:45 PM UTC
We are experiencing higher than normal error rates in our signing service. This only affects customers who use esign with IDnow QTSP.
- investigating May 28, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- monitoring May 28, 2025, 03:34 PM UTC
A fix has been implemented. Error rates are back to normal values. We will continue to monitor the situation.
- resolved May 29, 2025, 07:09 AM UTC
This incident has been resolved.
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