Resolved after 1 day, affecting Check'nSign.io and SmartStamp, on July 7, 2025.
Check'n'Sign access has been restored. We are monitoring closely.
Affected components
Update timeline
- investigating Jul 07, 2025, 12:20 PM UTC
We are currently experiencing a service disruption on Legacy. Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted. We will send an additional update in 60 minutes.
- identified Jul 07, 2025, 01:35 PM UTC
The team is working on restoring the access to Smartstamp by the end of the day today.
- identified Jul 07, 2025, 01:54 PM UTC
The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.
- monitoring Jul 07, 2025, 02:34 PM UTC
The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.
- monitoring Jul 07, 2025, 02:39 PM UTC
Actually the access to Check'n'Sign is still broken. This is under investigation.
- monitoring Jul 07, 2025, 04:06 PM UTC
Smartstamp is fully operational. Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.
- investigating Jul 08, 2025, 06:53 AM UTC
We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.
- monitoring Jul 08, 2025, 09:04 AM UTC
Check'n'Sign access has been restored. We are monitoring closely.
- resolved Jul 08, 2025, 12:23 PM UTC
This incident has been resolved.
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