Resolved after 8 hours 12 minutes, affecting VideoIdent and eID and 1 more, on August 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESPOSCheck'nSign.ioIDCheck.ioETSIIDCheck.io PVIDYRIS
Update timeline
- investigating Aug 02, 2025, 06:33 PM UTC
We are currently investigating an issue which is impacting our Identification services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.
- identified Aug 02, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 02, 2025, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2025, 02:46 AM UTC
This incident has been resolved.
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