Resolved after 3 hours 32 minutes, affecting Check'nSign.io and IDCheck.io and 1 more, on August 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 18, 2025, 09:00 AM UTC
We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. idcheck-sandbox users may be affected. We will send an additional update in 60 minutes.
- investigating Aug 18, 2025, 10:08 AM UTC
The team keeps investigating the issue to understand the root cause. We will share an estimated time of arrival for the fix as soon as possible.
- identified Aug 18, 2025, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 12:32 PM UTC
This incident has been resolved.
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