IDNow incident
[NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
Resolved after 26 days 19 hours, affecting Check'nSign.io and IDCheck.io and 1 more, on August 26, 2025.
Dear customers, We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK. A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service. This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4. For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected]. Kind regards, Your IDnow Team
Affected components
Update timeline
- investigating Aug 26, 2025, 12:29 PM UTC
Dear customers, We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK. A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service. This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4. For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected]. Kind regards, Your IDnow Team
- identified Sep 09, 2025, 08:10 AM UTC
Dear customers, We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK. A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service. This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4. For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or [email protected]. Kind regards, Your IDnow Team
- resolved Sep 22, 2025, 07:38 AM UTC
This incident has been resolved.
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