HiThrive Outage History

Started Oct 10, 2026, 02:07 PM UTC· resolved Oct 12, 2026, 01:17 PM UTC

1. investigating Oct 10, 2026, 02:07 PM UTC

   We are currently investigating why platform-generated emails are not being delivered by our email service provider.

2. resolved Oct 12, 2026, 01:17 PM UTC

   This issue has been resolved and emails are being delivered successfully again.

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Started Sep 16, 2026, 05:55 PM UTC· resolved Oct 22, 2026, 04:48 PM UTC

1. identified Sep 16, 2026, 05:55 PM UTC

   Our gift card supplier in India is having trouble issuing gift cards for the following brands: Amazon Pay India Amazon Shopping India Apollo Pharmacy Bata Fabindia While we have redundancy in gift card suppliers, Amazon gift cards in India appear to be unavailable across several of our gift card suppliers at the moment.

2. identified Sep 18, 2026, 05:20 PM UTC

   Our gift card supplier in India is continuing to work on a resolution to this issue. Any pending redemptions for the unavailable brands will be automatically processed as soon as the issue is resolved. We apologize for the inconvenience.

3. resolved Oct 22, 2026, 04:48 PM UTC

   The Amazon Pay gift card is no longer available from our vendor and has been removed from our catalog. Any pending orders for the Amazon Pay gift card have been cancelled and refunded.

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Started Mar 24, 2026, 05:55 PM UTC· resolved Mar 25, 2026, 12:58 PM UTC

1. investigating Mar 24, 2026, 05:55 PM UTC

   We are currently investigating intermittent delays and failures in delivering messages through Microsoft Teams. Some recognition shoutouts and other notifications may be delayed or temporarily not appear in your Teams channels. This issue is related to connectivity disruptions with Microsoft's Bot Framework service infrastructure. Microsoft's own service health dashboard does not currently reflect a reported incident, but we are seeing elevated error rates on their endpoints affecting message delivery.

2. identified Mar 24, 2026, 07:13 PM UTC

   We have identified the root cause of this issue. Microsoft's Bot Framework connector service (smba.trafficmanager.net) is experiencing a widespread outage affecting message delivery for Teams bots. The issue is on Microsoft's infrastructure side and is not related to HiThrive's systems. All recognition activity, rewards, and data within HiThrive continue to function normally — only the delivery of notifications to Microsoft Teams channels is affected. No action is required on your end.

3. monitoring Mar 24, 2026, 07:51 PM UTC

   We're seeing error rates drop and messaging successfully posting to Microsoft Teams again. We'll continue to monitor our integration.

4. resolved Mar 25, 2026, 12:58 PM UTC

   This incident has been resolved.

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Started Mar 18, 2026, 07:00 PM UTC· resolved Mar 20, 2026, 06:22 PM UTC

1. identified Mar 18, 2026, 07:00 PM UTC

   We are currently experiencing an issue with gift card availability for users in Ukraine. As a temporary measure, gift cards have been disabled in this region while we resync our reward catalog to ensure accuracy. All other reward types remain available. We expect to restore gift card access once the catalog sync is complete and will update this incident when resolved. We apologize for the inconvenience.

2. resolved Mar 20, 2026, 06:22 PM UTC

   All gift card brands in Ukraine have been enabled again. Thank you for your patience while we worked through this issue.

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Started Mar 11, 2026, 03:42 PM UTC· resolved Mar 13, 2026, 02:27 PM UTC

1. identified Mar 11, 2026, 03:42 PM UTC

   Our gift card supplier in India is currently experiencing issues. As a result, we've had to temporarily remove most gift cards available in India. We're working closely with our supplier to enable these gift cards as quickly as possible.

2. identified Mar 12, 2026, 08:59 PM UTC

   Our gift card supplier in India has informed us that these gift cards should be available by Monday at the latest. We apologize for any inconvenience.

3. resolved Mar 13, 2026, 02:27 PM UTC

   This incident has been resolved.

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Started Dec 23, 2025, 02:07 PM UTC· resolved Jan 13, 2026, 02:06 PM UTC

1. identified Dec 23, 2025, 02:07 PM UTC

   Some gift card orders for brands in Ukraine are taking longer than usual to be delivered. This may impact both digital delivery times and redemption availability for certain brands. Our team is actively working with our fulfillment partners to monitor the situation and restore normal delivery timelines as quickly as possible.

2. identified Dec 24, 2025, 07:21 PM UTC

   We're continuing to work with our fulfillment partners to resolve this issue and get outstanding orders processed.

3. resolved Jan 13, 2026, 02:06 PM UTC

   This incident has been resolved.

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Started Dec 20, 2025, 09:24 PM UTC· resolved Dec 24, 2025, 07:21 PM UTC

1. identified Dec 20, 2025, 09:24 PM UTC

   We're working with our supplier in India to resolve an issue which is preventing us from issuing Flipkart and Amazon gift cards. Any pending redemptions for these gift cards will be processed as soon as this issue is resolved.

2. resolved Dec 24, 2025, 07:21 PM UTC

   Our supplier has implemented a fix and these gift cards are available again.

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Started Dec 12, 2025, 01:08 PM UTC· resolved Dec 12, 2025, 04:50 PM UTC

1. identified Dec 12, 2025, 01:08 PM UTC

   We're currently experiencing delays in processing cashout reward redemptions to PayPal and Venmo due to a connection issue to PayPal's payment platform. We're working to resolve this issue and will get all payments processed as soon as possible.

2. resolved Dec 12, 2025, 04:50 PM UTC

   We've resolved our technical issue with PayPal and all outstanding payments have been processed. We apologize for any inconvenience this may have caused.

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Started Nov 18, 2025, 12:29 PM UTC· resolved Nov 18, 2025, 03:43 PM UTC

1. identified Nov 18, 2025, 12:29 PM UTC

   A widespread Cloudflare outage is currently preventing most users from accessing app.hithrive.com. HiThrive's Slack and Microsoft Teams apps should not be affected. Shoutouts and celebrations are operating as expected.

2. identified Nov 18, 2025, 02:09 PM UTC

   Cloudflare is actively working to remediate the outage and we will continue to monitor their progress.

3. monitoring Nov 18, 2025, 02:43 PM UTC

   Cloudflare has notified us that a fix has been deployed and access to app.hithrive.com appears to be restored.

4. resolved Nov 18, 2025, 03:43 PM UTC

   This incident has been resolved.

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Started Nov 14, 2025, 01:27 PM UTC· resolved Nov 17, 2025, 02:58 PM UTC

1. investigating Nov 14, 2025, 01:27 PM UTC

   We are currently experiencing an issue where gift card redemptions and purchases in India are not being processed. This disruption is due to an outage with one of our upstream gift card vendors. Our team is actively working with the vendor to restore functionality. Based on their latest update, we expect this to be resolved later today. We’ll continue to post updates here as we learn more. Thank you for your patience.

2. resolved Nov 17, 2025, 02:58 PM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 02:25 PM UTC· resolved Nov 06, 2025, 03:02 PM UTC

1. investigating Nov 06, 2025, 02:25 PM UTC

   We're having connection issues with Amazon India and are currently investigating. Amazon marketplaces in other countries are not affected.

2. resolved Nov 06, 2025, 03:02 PM UTC

   We've identified the issue preventing Amazon India from loading correctly and have deployed a fix.

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Started Jul 15, 2025, 12:13 PM UTC· resolved Jul 15, 2025, 01:30 PM UTC

1. identified Jul 15, 2025, 12:13 PM UTC

   Slack has identified an issue with their API which is preventing HiThrive's Slack app from showing team member results when searching for recipients. We'll continue monitoring Slack's status page and update this incident as soon as they provide an update. A temporary work around is to @mention your recipients in the slash command. For example "/shoutout @Brandon @Susie"

2. resolved Jul 15, 2025, 01:30 PM UTC

   Slack has notified us that the've resolved this issue. Searching for recipients when sending a shoutout or making nominations should be functional again. If you’re still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

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Started Jun 12, 2025, 06:18 PM UTC· resolved Jun 12, 2025, 08:18 PM UTC

1. investigating Jun 12, 2025, 06:18 PM UTC

   We are currently investigating an platform-wide outage due to multiple regions on Google Cloud Platform being completely unavailable.

2. investigating Jun 12, 2025, 07:04 PM UTC

   Google Cloud has acknowledged a global platform-wide outage affecting many of their products. We'll continue to monitor our platform and update this ticket once the issue is resolved.

3. investigating Jun 12, 2025, 07:33 PM UTC

   Services are beginning to come back online as Google Cloud works to resolve their outage. Users may still have trouble accessing HiThrive via Slack, Microsoft Teams and our web app. Automated celebrations and HRIS syncing are functioning normally again.

4. resolved Jun 12, 2025, 08:18 PM UTC

   Service has been fully restored. Users should be able to access HiThrive using Slack, Microsoft Teams and the web app normally. We'll continue to monitor the platform.

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Started Jan 08, 2025, 04:08 PM UTC· resolved Jan 08, 2025, 04:17 PM UTC

1. identified Jan 08, 2025, 04:08 PM UTC

   We're experiencing elevated errors and some posts and activities on the platform will be delayed when posting to Slack and Microsoft Teams. Our cloud provider, Google Cloud, is experiencing problems with their Pub/Sub service which is affecting our platform.

2. resolved Jan 08, 2025, 04:17 PM UTC

   Google Cloud has confirmed that this issue is resolved. We'll continue to monitor performance and errors.

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