HiThrive incident
We are currently experiencing delays in the delivery of gift cards to recipients in Ukraine
Resolved after 20 days 23 hours, affecting HiThrive, on December 23, 2025.
We're continuing to work with our fulfillment partners to resolve this issue and get outstanding orders processed.
Affected components
Update timeline
- identified Dec 23, 2025, 02:07 PM UTC
Some gift card orders for brands in Ukraine are taking longer than usual to be delivered. This may impact both digital delivery times and redemption availability for certain brands. Our team is actively working with our fulfillment partners to monitor the situation and restore normal delivery timelines as quickly as possible.
- identified Dec 24, 2025, 07:21 PM UTC
We're continuing to work with our fulfillment partners to resolve this issue and get outstanding orders processed.
- resolved Jan 13, 2026, 02:06 PM UTC
This incident has been resolved.
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