HiThrive incident

Issue with platform emails not being delivered

Resolved after 1 day 23 hours, affecting HiThrive, on October 10, 2026.

investigating Oct 10, 2026, 02:07 PM UTC

We are currently investigating why platform-generated emails are not being delivered by our email service provider.

Started: Oct 10, 2026, 02:07 PM UTC
Resolved: Oct 12, 2026, 01:17 PM UTC
Duration: 1d 23h
Detected by Pingoru: Oct 10, 2026, 02:07 PM UTC

Affected components

HiThrive

Update timeline

investigating Oct 10, 2026, 02:07 PM UTC

We are currently investigating why platform-generated emails are not being delivered by our email service provider.
resolved Oct 12, 2026, 01:17 PM UTC

This issue has been resolved and emails are being delivered successfully again.

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