HiThrive incident
Delays with processing cashout rewards (PayPal & Venmo)
Resolved after 3 hours 42 minutes, affecting HiThrive, on December 12, 2025.
We've resolved our technical issue with PayPal and all outstanding payments have been processed. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- identified Dec 12, 2025, 01:08 PM UTC
We're currently experiencing delays in processing cashout reward redemptions to PayPal and Venmo due to a connection issue to PayPal's payment platform. We're working to resolve this issue and will get all payments processed as soon as possible.
- resolved Dec 12, 2025, 04:50 PM UTC
We've resolved our technical issue with PayPal and all outstanding payments have been processed. We apologize for any inconvenience this may have caused.
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