HiThrive incident
Upstream Vendor Outage Impacting India Gift Card Processing
Resolved after 3 days 1 hour, affecting HiThrive, on November 14, 2025.
We are currently experiencing an issue where gift card redemptions and purchases in India are not being processed. This disruption is due to an outage with one of our upstream gift card vendors. Our team is actively working with the vendor to restore functionality. Based on their latest update, we expect this to be resolved later today. We’ll continue to post updates here as we learn more. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 14, 2025, 01:27 PM UTC
We are currently experiencing an issue where gift card redemptions and purchases in India are not being processed. This disruption is due to an outage with one of our upstream gift card vendors. Our team is actively working with the vendor to restore functionality. Based on their latest update, we expect this to be resolved later today. We’ll continue to post updates here as we learn more. Thank you for your patience.
- resolved Nov 17, 2025, 02:58 PM UTC
This incident has been resolved.
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