Heron Data incident
Processing Delay
Resolved after 53 minutes, on October 21, 2026.
All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [[email protected]](mailto:[email protected]) if you experience any remaining issues
Update timeline
- investigating Oct 21, 2026, 05:38 PM UTC
Unfortunately, since 1:05 ET this afternoon, we are again experiencing delays in processing We are investigating and working on resolving this with highest priority We sincerely apologize for the disruption We will share updates as they are available
- resolved Oct 21, 2026, 06:32 PM UTC
All submissions in the backlog have been processed, and new submissions are being processed as normal. We are reviewing the incident and working through measures to prevent recurrence. We will share a summary of our findings and follow-up actions once this review is complete. Please reach out to [[email protected]](mailto:[email protected]) if you experience any remaining issues
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