Heron Data incident
Workflow processing latency
Resolved after 3 hours 17 minutes, on October 20, 2026.
This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].
Update timeline
- identified Oct 20, 2026, 03:05 PM UTC
We are experiencing delays with processing workflows, this issue started approximately 10:30 ET / 15:30 BST. A fix has been implemented and workflow backlog is being processed
- identified Oct 20, 2026, 05:06 PM UTC
The backlog of submissions is being cleared, and you will see delayed submissions being processed. We currently expect this to be resolved within the next 90 minutes. Please note that deals may not be processed in the order they were originally submitted.
- resolved Oct 20, 2026, 06:22 PM UTC
This issue has now been resolved. All submissions in the backlog have cleared and new submissions will be processed as normal. If you are experiencing any remaining issues, please contact [email protected].
Your product runs on more than Heron Data
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services