Heron Data incident

Issue: old submissions with Wells Fargo bank statements reprocessed

Minor

Resolved after 1 hour 22 minutes, on September 9, 2026.

resolved Sep 09, 2026, 09:42 PM UTC

This issue is now resolved. For any questions, please contact [[email protected]](mailto:[email protected]).

Started
Sep 09, 2026, 08:19 PM UTC
Resolved
Sep 09, 2026, 09:42 PM UTC
Duration
1h 22m
Detected by Pingoru
Sep 09, 2026, 08:19 PM UTC

Update timeline

  1. monitoring Sep 09, 2026, 08:19 PM UTC

    We experienced an issue early today affecting historic submissions from the last 30 days Workflows for submissions that included Wells Fargo statements were reprocessed. • If you are a funder using email responses, you may have received summary emails for previously processed deals. • If you subscribe to our webhooks, you may have received additional `end_user.processed` webhooks for previously processed submissions. **This issue is now mitigated and resolved** If this caused any issues for your workflows, please reach out to [[email protected]](mailto:[email protected]).

  2. resolved Sep 09, 2026, 09:42 PM UTC

    This issue is now resolved. For any questions, please contact [[email protected]](mailto:[email protected]).

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