Heron Dashboard slow to load

Update timeline

1. investigating Sep 22, 2026, 02:10 PM UTC

   We’re currently experiencing degraded dashboard performance. For customers using the dashboard, this may result in slower page load times and an empty Policy Evaluation screen. This issue started at 09:30 ET / 14:30 BST. We are investigating and working on resolving this with highest priority.

2. monitoring Sep 22, 2026, 02:57 PM UTC

   We have applied a fix to mitigate the degraded dashboard performance. For customers using the dashboard, pages should be loading at normal speed again, including policy evaluations. If you continue to experience any issues, please email [email protected]

3. resolved Sep 22, 2026, 04:44 PM UTC

   Dashboard performance is now back to normal Please reach out to [email protected] in case of any questions