Helpshift incident

AI Reply Service Outage

Minor Vendor's status page →

Resolved after 1 hour 14 minutes, affecting AI Reply, on December 19, 2025.

investigating Dec 19, 2025, 09:58 AM UTC

We are continuing to investigate this issue.

Started
Dec 19, 2025, 09:51 AM UTC
Resolved
Dec 19, 2025, 11:06 AM UTC
Duration
1h 14m
Detected by Pingoru
Dec 19, 2025, 09:51 AM UTC

Affected components

AI Reply

Update timeline

  1. investigating Dec 19, 2025, 09:51 AM UTC

    We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

  2. investigating Dec 19, 2025, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2025, 11:06 AM UTC

    This incident has been resolved.

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