Helpshift incident

HS Dashboard FAQ's Section – Service Degradation

Resolved after 1 hour, affecting FAQ, on October 16, 2026.

resolved Oct 17, 2026, 12:55 AM UTC

The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.

Started
Oct 16, 2026, 11:54 PM UTC
Resolved
Oct 17, 2026, 12:55 AM UTC
Duration
1h
Detected by Pingoru
Oct 16, 2026, 11:54 PM UTC

Affected components

FAQ

Update timeline

  1. investigating Oct 16, 2026, 11:54 PM UTC

    We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.

  2. investigating Oct 17, 2026, 12:18 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 17, 2026, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 17, 2026, 12:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 17, 2026, 12:55 AM UTC

    The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same. Thank you for your patience and understanding.

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