Resolved after 2 hours 55 minutes, affecting Analytics Dashboard and PowerBi and 1 more, on August 31, 2026.
The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience and understanding.
Affected components
Update timeline
- investigating Aug 31, 2026, 06:02 PM UTC
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Dashboard Analytics Analytics API These services may experience reduced availability or functionality, and users may notice delays or inconsistencies while accessing data. We are actively monitoring the situation and will provide further updates as the issue progresses.
- investigating Aug 31, 2026, 06:05 PM UTC
We continue to monitor the situation closely and will provide further updates as the issue progresses.
- resolved Aug 31, 2026, 08:57 PM UTC
The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience and understanding.
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