Resolved after 1 hour 35 minutes, affecting Helpshift Dashboard and End-User Flows, on October 10, 2026.
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.
Affected components
Update timeline
- investigating Oct 10, 2026, 02:30 AM UTC
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
- monitoring Oct 10, 2026, 02:36 AM UTC
The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
- resolved Oct 10, 2026, 04:06 AM UTC
The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected. We will continue to monitor the services to ensure stability and prevent recurrence.
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