Resolved after 2 hours 6 minutes, affecting Web Support Page, on July 31, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Web Support Page
Update timeline
- investigating Jul 31, 2026, 12:31 PM UTC
We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.
- monitoring Jul 31, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 02:37 PM UTC
This incident has been resolved.
Your product runs on more than Helpshift
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services