Resolved after 1 hour 14 minutes, affecting Helpshift Dashboard, on July 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Helpshift Dashboard
Update timeline
- investigating Jul 07, 2026, 12:49 PM UTC
We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.
- investigating Jul 07, 2026, 01:06 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 07, 2026, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 02:04 PM UTC
This incident has been resolved.
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