Helpshift incident

Service Outage

Resolved after 41 minutes, affecting Auto Assignment, on June 16, 2026.

monitoring Jun 16, 2026, 01:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 16, 2026, 12:40 PM UTC
Resolved
Jun 16, 2026, 01:21 PM UTC
Duration
41m
Detected by Pingoru
Jun 16, 2026, 12:40 PM UTC

Affected components

Auto Assignment

Update timeline

  1. investigating Jun 16, 2026, 12:40 PM UTC

    We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. identified Jun 16, 2026, 01:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2026, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 01:21 PM UTC

    This incident has been resolved.

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