Helpshift incident

Service Degradation

Critical Vendor's status page →

Resolved after 2 hours 1 minute, affecting Mobile SDK and Web Chat and 1 more, on May 5, 2026.

monitoring May 05, 2026, 11:56 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 05, 2026, 10:04 AM UTC
Resolved
May 05, 2026, 12:06 PM UTC
Duration
2h 1m
Detected by Pingoru
May 05, 2026, 10:04 AM UTC

Affected components

Mobile SDKWeb ChatIssues Analytics APIHelpshift APIsPre-issue flowHelpshift Dashboard

Update timeline

  1. investigating May 05, 2026, 10:04 AM UTC

    We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating May 05, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 05, 2026, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2026, 12:06 PM UTC

    This incident has been resolved.

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