Helpshift incident

Language AI Service Outage

Resolved after 7 hours 39 minutes, affecting Language AI, on November 11, 2024.

monitoring Nov 11, 2024, 11:02 PM UTC

The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.

Started
Nov 11, 2024, 05:59 PM UTC
Resolved
Nov 12, 2024, 01:39 AM UTC
Duration
7h 39m
Detected by Pingoru
Nov 11, 2024, 05:59 PM UTC

Affected components

Language AI

Update timeline

  1. investigating Nov 11, 2024, 05:59 PM UTC

    We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience.

  2. monitoring Nov 11, 2024, 11:02 PM UTC

    The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.

  3. resolved Nov 12, 2024, 01:39 AM UTC

    This incident has been resolved !

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