Helpshift incident

Issue with chatbot workflow

Resolved after 1 hour 6 minutes, affecting Bots, on December 10, 2024.

resolved Dec 10, 2024, 12:24 PM UTC

We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincerely apologize for any inconvenience this may have caused.

Started
Dec 10, 2024, 11:18 AM UTC
Resolved
Dec 10, 2024, 12:24 PM UTC
Duration
1h 6m
Detected by Pingoru
Dec 10, 2024, 11:18 AM UTC

Affected components

Bots

Update timeline

  1. investigating Dec 10, 2024, 11:18 AM UTC

    We're currently experiencing issues with the chatbot workflow. Our team is actively working to restore normal performance. We're sincerely sorry for any inconvenience.

  2. identified Dec 10, 2024, 11:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2024, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2024, 12:24 PM UTC

    We are pleased to inform you that the issue has been resolved, and the bot workflow is now operational. We sincerely apologize for any inconvenience this may have caused.

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