Resolved after 6 hours 52 minutes, affecting Mobile SDK and Management Portal and 1 more, on March 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Mobile SDKManagement PortalWeb ChatAuto AssignmentHelpshift Dashboard
Update timeline
- investigating Mar 13, 2025, 09:18 AM UTC
We are experiencing degraded performance across the system, including dashboard slowness.
- investigating Mar 13, 2025, 09:20 AM UTC
We are continuing to investigate this issue.
- investigating Mar 13, 2025, 09:35 AM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2025, 10:22 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2025, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 04:10 PM UTC
This incident has been resolved.
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