Resolved after 3 days 1 hour, affecting Auto Assignment, on July 12, 2025.
We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused. Thank you again for your continued patience and support during this time.
Affected components
Update timeline
- investigating Jul 12, 2025, 03:44 PM UTC
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
- investigating Jul 12, 2025, 06:19 PM UTC
Our investigation into this matter is ongoing, and we remain fully committed to resolving it promptly.
- investigating Jul 13, 2025, 11:42 AM UTC
We appreciate your patience while we continue to investigate this matter.
- resolved Jul 15, 2025, 05:29 PM UTC
We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused. Thank you again for your continued patience and support during this time.
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