Helpshift incident

Issue with webhooks

Resolved after 28 minutes, affecting Webhooks, on August 8, 2025.

investigating Aug 08, 2025, 08:57 AM UTC

We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused.

Started
Aug 08, 2025, 08:30 AM UTC
Resolved
Aug 08, 2025, 08:58 AM UTC
Duration
28m
Detected by Pingoru
Aug 08, 2025, 08:30 AM UTC

Affected components

Webhooks

Update timeline

  1. investigating Aug 08, 2025, 08:30 AM UTC

    We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.

  2. identified Aug 08, 2025, 08:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 08, 2025, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 08, 2025, 08:57 AM UTC

    We’re happy to share that the issue has now been successfully resolved. We sincerely apologize for any inconvenience this may have caused.

  5. resolved Aug 08, 2025, 08:58 AM UTC

    This incident has been resolved.

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