Helpshift incident
Real-Time Operations and Auto-assignment in Degraded State
Minor Vendor's status page →
Resolved after 1 hour 46 minutes, affecting Auto Assignment and Real-time Operations (RTO), on August 21, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Auto AssignmentReal-time Operations (RTO)
Update timeline
- investigating Aug 21, 2025, 03:20 PM UTC
We are currently facing an issue around Agent Availability in Real-Time Operations.
- investigating Aug 21, 2025, 03:34 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 21, 2025, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 05:07 PM UTC
This incident has been resolved.
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