Heap Outage History

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Pingoru has recorded 50 incidents for Heap: 41 in the last 12 months and 13 in the last 90 days.

Source: status.heapanalytics.com

50incidents recorded
41last 12 months
13last 90 days
14 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking Heap in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202629 of 720 (1%)
May 202627 of 744 (1%)
June 2026334 of 720 (5%)
July 2026758 of 744 (8%)
August 2026683 of 744 (11%)
September 2026319 of 720 (3%)
October 2026323 of 591 (4%)

Incidents, newest first

Minor February 12, 2026 Heap Connect Sync Delays (EU only) 4h 45m Heap Connect

Started Feb 12, 2026, 06:13 PM UTC· resolved Feb 12, 2026, 10:58 PM UTC

  1. identified Feb 12, 2026, 06:13 PM UTC

    Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

  2. identified Feb 12, 2026, 06:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 12, 2026, 06:45 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. identified Feb 12, 2026, 08:29 PM UTC

    We have identified another issue causing sync delays and are working on a solution.

  5. monitoring Feb 12, 2026, 08:58 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  6. resolved Feb 12, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 28, 2026 Heap Connect Syncs EU only: Possibility Of Stale Data 1h 2m Heap Connect

Started Jan 28, 2026, 07:31 PM UTC· resolved Jan 28, 2026, 08:34 PM UTC

  1. investigating Jan 28, 2026, 07:31 PM UTC

    We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

  2. resolved Jan 28, 2026, 08:34 PM UTC

    This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.

Read the full incident report →

Minor January 27, 2026 Intermittent application performance degradation for Sense customers 4h 17m App

Started Jan 27, 2026, 10:48 AM UTC· resolved Jan 27, 2026, 03:05 PM UTC

  1. investigating Jan 27, 2026, 10:48 AM UTC

    Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

  2. identified Jan 27, 2026, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026 Queries failing to return 44m App

Started Jan 05, 2026, 09:47 PM UTC· resolved Jan 05, 2026, 10:32 PM UTC

  1. investigating Jan 05, 2026, 09:47 PM UTC

    Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  2. monitoring Jan 05, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025 Metric alert latency -- Investigating 17h 32m Notifications and Alerts

Started Dec 01, 2025, 05:38 PM UTC· resolved Dec 02, 2025, 11:11 AM UTC

  1. investigating Dec 01, 2025, 05:38 PM UTC

    Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

  2. investigating Dec 01, 2025, 06:37 PM UTC

    We are continuing to investigate this issue and will provide an update in 2 hours.

  3. identified Dec 01, 2025, 10:00 PM UTC

    The issue has been identified and we are working on a fix. We will provide an update tomorrow.

  4. resolved Dec 02, 2025, 11:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025 Heap Connect Sync Delays for EU customers on Snowflake 12h 3m Heap Connect

Started Nov 27, 2025, 04:36 PM UTC· resolved Nov 28, 2025, 04:39 AM UTC

  1. identified Nov 27, 2025, 04:36 PM UTC

    We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

  2. monitoring Nov 28, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 04:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025 Some customers experiencing latency 11h 25m App

Started Nov 19, 2025, 05:04 PM UTC· resolved Nov 20, 2025, 04:30 AM UTC

  1. investigating Nov 19, 2025, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 05:06 PM UTC

    Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  3. monitoring Nov 19, 2025, 08:51 PM UTC

    All systems are now working and we are actively monitoring

  4. resolved Nov 20, 2025, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025 Heatmaps: Issues Generating New Screenshots 2d 11h

Started Nov 14, 2025, 08:49 PM UTC· resolved Nov 17, 2025, 08:35 AM UTC

  1. investigating Nov 14, 2025, 08:49 PM UTC

    We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

  2. monitoring Nov 15, 2025, 08:46 PM UTC

    We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

  3. resolved Nov 17, 2025, 08:35 AM UTC

    This incident is resolved, and Heatmaps are working as normal.

Read the full incident report →

Minor October 20, 2025 Latency due to a global Amazon Web Services (AWS) issue 1d 2h Heap Connect, Integrations - Sources, Integrations - Destinations

Started Oct 20, 2025, 11:52 AM UTC· resolved Oct 21, 2025, 02:41 PM UTC

  1. identified Oct 20, 2025, 11:52 AM UTC

    You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.

  2. identified Oct 20, 2025, 08:52 PM UTC

    We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run.

  3. monitoring Oct 21, 2025, 02:23 AM UTC

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  4. monitoring Oct 21, 2025, 02:41 AM UTC

    Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  5. monitoring Oct 21, 2025, 11:57 AM UTC

    Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved.

  6. resolved Oct 21, 2025, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025 EU Temporary Data Latency 1h 27m App, Heap Connect

Started Sep 19, 2025, 01:42 PM UTC· resolved Sep 19, 2025, 03:09 PM UTC

  1. identified Sep 19, 2025, 01:42 PM UTC

    Our engineering team has identified the root cause of the delayed ingestion and is working on a solution. Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale. Data collection is unaffected, and no data has been lost.

  2. identified Sep 19, 2025, 02:31 PM UTC

    We are actively working on a fix for this issue.

  3. resolved Sep 19, 2025, 03:09 PM UTC

    This incident has been resolved

Read the full incident report →

Minor August 25, 2025 Latency in integration events impacting PA customers 1h 8m Integrations - Sources

Started Aug 25, 2025, 11:45 PM UTC· resolved Aug 26, 2025, 12:53 AM UTC

  1. identified Aug 25, 2025, 11:45 PM UTC

    We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.

  2. monitoring Aug 26, 2025, 12:14 AM UTC

    A fix has been implemented and we are monitoring latency as it begins to recover.

  3. resolved Aug 26, 2025, 12:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Integration data not syncing 9h 54m Integrations - Sources

Started Aug 11, 2025, 02:02 PM UTC· resolved Aug 11, 2025, 11:56 PM UTC

  1. investigating Aug 11, 2025, 02:02 PM UTC

    We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.

  2. investigating Aug 11, 2025, 04:59 PM UTC

    Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations. We will post an update in an hour.

  3. investigating Aug 11, 2025, 05:57 PM UTC

    We are continuing to investigate the issue. We will post an update in an hour.

  4. investigating Aug 11, 2025, 07:01 PM UTC

    We are continuing to investigate the issue. We will post an update in an hour.

  5. monitoring Aug 11, 2025, 08:31 PM UTC

    A fix has been implemented and we are monitoring results.

  6. resolved Aug 11, 2025, 11:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025 Session Replays Not Loading 1h 59m Session Replay

Started Jul 18, 2025, 05:11 PM UTC· resolved Jul 18, 2025, 07:10 PM UTC

  1. investigating Jul 18, 2025, 05:11 PM UTC

    We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.

  2. identified Jul 18, 2025, 05:28 PM UTC

    Update: Fix for Session Replays Underway We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.

  3. monitoring Jul 18, 2025, 06:58 PM UTC

    The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.

  4. resolved Jul 18, 2025, 07:10 PM UTC

    Resolved: Session Replays Fully Restored We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected. Thank you for your patience and understanding while we worked to resolve this.

Read the full incident report →

Minor July 17, 2025 Temporary Data Latency US - Resolved 5h 33m Data Collection, App

Started Jul 17, 2025, 03:55 PM UTC· resolved Jul 17, 2025, 09:28 PM UTC

  1. investigating Jul 17, 2025, 03:55 PM UTC

    We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

  2. investigating Jul 17, 2025, 04:54 PM UTC

    We continue to investigate this issue. Will post an update again within the hour

  3. investigating Jul 17, 2025, 06:25 PM UTC

    We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.

  4. investigating Jul 17, 2025, 08:39 PM UTC

    We are continuing to investigate this issue.

  5. resolved Jul 17, 2025, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →