Resolved after 1 hour 2 minutes, affecting Heap Connect, on January 28, 2026.
This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.
Affected components
Heap Connect
Update timeline
- investigating Jan 28, 2026, 07:31 PM UTC
We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
- resolved Jan 28, 2026, 08:34 PM UTC
This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.
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