Resolved after 4 hours 16 minutes, affecting Heap Connect, on August 12, 2026.
We are continuing to monitor for any further issues.
Affected components
Heap Connect
Update timeline
- identified Aug 12, 2026, 06:42 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- identified Aug 12, 2026, 07:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 12, 2026, 08:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 12, 2026, 10:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2026, 10:59 PM UTC
This incident has been resolved.
Your product runs on more than Heap
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services