Heap incident

Heap Connect Sync Delays

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Resolved after 40 minutes, affecting Heap Connect, on September 11, 2026.

monitoring Sep 11, 2026, 04:07 AM UTC

A fix has been deployed and we are monitoring. Latency is starting to recover.

Started
Sep 11, 2026, 03:39 AM UTC
Resolved
Sep 11, 2026, 04:19 AM UTC
Duration
40m
Detected by Pingoru
Sep 11, 2026, 03:39 AM UTC

Affected components

Heap Connect

Update timeline

  1. investigating Sep 11, 2026, 03:39 AM UTC

    We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.

  2. monitoring Sep 11, 2026, 03:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 11, 2026, 04:07 AM UTC

    A fix has been deployed and we are monitoring. Latency is starting to recover.

  4. resolved Sep 11, 2026, 04:19 AM UTC

    This incident has been resolved.

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