Resolved after 5 hours 33 minutes, affecting Data Collection and App, on July 17, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Jul 17, 2025, 03:55 PM UTC
We are currently experiencing delays in data being available in the app for some customers in the US. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- investigating Jul 17, 2025, 04:54 PM UTC
We continue to investigate this issue. Will post an update again within the hour
- investigating Jul 17, 2025, 06:25 PM UTC
We appreciate your patience while we continue to investigate this issue. Will post another update within the hour.
- investigating Jul 17, 2025, 08:39 PM UTC
We are continuing to investigate this issue.
- resolved Jul 17, 2025, 09:28 PM UTC
This incident has been resolved.
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