Heap incident
Intermittent application performance degradation for Sense customers
Minor Vendor's status page →
Resolved after 4 hours 17 minutes, affecting App, on January 27, 2026.
The issue has been identified and a fix is being implemented.
Affected components
App
Update timeline
- investigating Jan 27, 2026, 10:48 AM UTC
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- identified Jan 27, 2026, 01:50 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2026, 03:05 PM UTC
This incident has been resolved.
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