Heap incident

Some customers experiencing latency

Resolved after 11 hours 25 minutes, affecting App, on November 19, 2025.

monitoring Nov 19, 2025, 08:51 PM UTC

All systems are now working and we are actively monitoring

Started
Nov 19, 2025, 05:04 PM UTC
Resolved
Nov 20, 2025, 04:30 AM UTC
Duration
11h 25m
Detected by Pingoru
Nov 19, 2025, 05:04 PM UTC

Affected components

App

Update timeline

  1. investigating Nov 19, 2025, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 05:06 PM UTC

    Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  3. monitoring Nov 19, 2025, 08:51 PM UTC

    All systems are now working and we are actively monitoring

  4. resolved Nov 20, 2025, 04:30 AM UTC

    This incident has been resolved.

Your product runs on more than Heap

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →