Heap incident

Queries failing to return

Resolved after 44 minutes, affecting App, on January 5, 2026.

monitoring Jan 05, 2026, 10:31 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 05, 2026, 09:47 PM UTC
Resolved
Jan 05, 2026, 10:32 PM UTC
Duration
44m
Detected by Pingoru
Jan 05, 2026, 09:47 PM UTC

Affected components

App

Update timeline

  1. investigating Jan 05, 2026, 09:47 PM UTC

    Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

  2. monitoring Jan 05, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 10:32 PM UTC

    This incident has been resolved.

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