Heap incident

Heap Connect Sync Delays for EU customers on Snowflake

Minor Vendor's status page →

Resolved after 12 hours 3 minutes, affecting Heap Connect, on November 27, 2025.

monitoring Nov 28, 2025, 02:55 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 27, 2025, 04:36 PM UTC
Resolved
Nov 28, 2025, 04:39 AM UTC
Duration
12h 3m
Detected by Pingoru
Nov 27, 2025, 04:36 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Nov 27, 2025, 04:36 PM UTC

    We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

  2. monitoring Nov 28, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 04:39 AM UTC

    This incident has been resolved.

Your product runs on more than Heap

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →