Gainsight incident
Insight Agent - Powered by Staircase AI - Availability issues
Minor Vendor's status page →
Resolved after 1 hour 39 minutes, affecting US - Insight Agent - Powered by Staircase AI and EU - Insight Agent - Powered by Staircase AI, on November 18, 2025.
A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.
Affected components
US - Insight Agent - Powered by Staircase AIEU - Insight Agent - Powered by Staircase AI
Update timeline
- investigating Nov 18, 2025, 02:13 PM UTC
Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.
- monitoring Nov 18, 2025, 02:46 PM UTC
A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.
- resolved Nov 18, 2025, 03:53 PM UTC
This incident is resolved.
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