Resolved after 16 hours 42 minutes, affecting US2 Rules Engine Queue and EU Rules Engine Queue, on September 13, 2026.
This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to [email protected] if you have questions or need assistance.
Affected components
Update timeline
- investigating Sep 13, 2026, 07:32 PM UTC
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
- monitoring Sep 13, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 14, 2026, 12:34 AM UTC
Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.
- resolved Sep 14, 2026, 03:20 AM UTC
This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to [email protected] if you have questions or need assistance.
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